LEGAL

Refund & Cancellation Policy

Last updated: 04 May 2026

icco.in is a platform that lists events from independent Organisers. Refunds are subject to the following rules and the individual Organiser's policy where applicable.

1. Free events

For free events, no payment is exchanged at booking, so no refund applies. Attendees may cancel their booking from the "My Bookings" page up to the event start time. We encourage cancellation if you cannot attend, so the seat can be released for others.

2. Paid events (when payments are introduced)

The following will apply once paid bookings are enabled on the Platform:

Cancellation by Organiser: if the Organiser cancels the event, attendees are entitled to a full refund of the ticket price. Payment gateway fees may not be refundable.
Cancellation by Attendee: refund eligibility depends on the Organiser's stated cancellation policy on the event page. If no policy is stated, refunds are at the Organiser's discretion.
No-show: if you do not attend a confirmed event, no refund is provided.
Event significantly altered: if the Organiser significantly changes the venue, date, or content of the event, attendees may request a full refund.

3. Refund timelines

Approved refunds (when payments are introduced) will be processed within 7-10 working days to the original payment method. The actual time for the credit to appear depends on your bank or card issuer.

4. Disputes

If you have a dispute regarding a booking or refund, please contact the Organiser first (their details are on the event page). If unresolved within 7 days, contact us at support@icco.in and we will attempt to mediate. icco.in is an intermediary and does not unilaterally process refunds for disputes between Attendees and Organisers.

5. Force majeure

Events cancelled due to force majeure (natural disasters, government restrictions, public health emergencies, etc.) are subject to the Organiser's discretion regarding refunds. icco.in is not liable for losses arising from such cancellations.

6. Contact

Questions about this policy? Email support@icco.in or visit our Contact page.